Your satisfaction is important to us — and we aim to exceed your expectations!
The audio and video equipment you purchase through Stereophonic Audio is of premium quality, sourced from respected, pioneering, and innovative companies in the audio/video and automation industries. Each product is covered by a manufacturer warranty, which constitutes an agreement between the purchaser and the manufacturer.
While these warranties are not issued by Stereophonic Audio, we are committed to supporting you in the warranty process. We will assist with documentation, service coordination, and any necessary follow-ups to ensure your equipment remains in excellent condition.
We take pride in employing highly skilled and experienced installers who demonstrate professionalism and strong work ethics.
We will also provide guidance on proper equipment use and maintenance at the time of installation.
Stereophonic Audio guarantees that all labor and installation services will be free of defects for a period of 24 months from the date of completion.
If any installation-related issues arise during this time, we will promptly investigate and resolve them at no additional cost.
This guarantee does not cover issues caused by misuse, unauthorized modifications, or damage due to external factors (e.g., power surges, water damage).
All equipment sales are considered final once installed. However:
To initiate a return or exchange, please contact us at info@stereophonicaudio.com.
Our liability is limited solely to the cost of services rendered or equipment provided directly by Stereophonic Audio.
If you have questions about these terms, warranty support, or service scheduling, please don’t hesitate to contact us at:
📧 info@stereophonicaudio.com
📞 617-834-0571